Navarr's Tech Side The Technical Side of my Life

6May/104

Stop, @HotDogCollars. You’re doing it wrong.

Man oh man oh man.  To be honest, this is something @Scobleizer or @davewiner should cover/bitch-about, not me.  You’ve got a local business in Florida, trying to do the Web 3.0 thing, but you know what?  They’re doing it wrong.

Go ahead, look at their twitter page (but only for a second).  You notice how all of their posts are from Facebook, and only contain links?  Yeah.  They’re doing Twitter wrong (but I have many, many more beefs with them than just their twitter page).

First, let me briefly describe my situation with these people.  I purchased something they said they could do.  Turns out they couldn’t do it (after not replying for like a month or two).  I ask for a refund in that case.  Nothing happens, none of my emails get returned (for like ANOTHER month or two).  I write a horrible review for the company on Facebook (wasn’t the only one), consider reporting them to the BBB, etc.  Nothing happens (for like another month or so).  I get an email from Facebook, they commented on my review, I immediately got help via email and I got my return via Paypal.

Then, I go back to update the review I gave them (I was going to add a star, to give them 2/5 for at least paying attention), and I found out something that made me wish I could give them 0/5 stars.

The Facebook Review Tab had been REMOVED.

This company went out of its way to disable user-created discussions in the discussion tab, remove the review tab, and block users from posting anything on their wall.

Please, Stop.  You’re doing it WRONG.

I don’t know what else to say.. how could you possibly be doing something so horribly wrong?

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  • Anonymous

    Oh jeez, that sounds like the customer end of something from Clients From Hell. That’s just stupid.

  • A Britt

    The collar I received had no significant reflective value and was not what was advertised online. The original ad from which I selected the collar has been removed. The order took a month to be filled and subsequent communication was difficult to initiate and then it was terminated with no resolution of the matter. What I received was fine if priced lower for comparable products but had no value added to the additional charge for being reflective/glow in the dark. They quit responding to my emails and now I can no longer enter my account at their site. It shows no purchases. On Dec 12 they informed me I was no longer a customer and should shop elsewhere. I agree with the above..they have no integrity.

  • Jill

    This company is AWFUL. Do yourself and favor and order from ANYWHERE Else. I tried contacting them for 10 days by phone and e-mail. When I finally talked to someone named James, he just yelled at me. Claimed e-mails were sent to me but could not resend them. Did not even know the e-mail address. He is angry for a reason. The reason is they are getting SO MANY COMPLAINTS that they can’t keep up. They won’t fix anything that is screwed up. DO NOT ORDER. YOU ARE WASTING YOUR MONEY!

  • tennisgirl215

    The Company is awful. The customer service people yell on the phone because they are tired of listening to all the complaints. Do yourself a favor, and order from anyhwere else. You are wasting you money.

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